Refund and Returns Policy

• Our refund and returns policy is 7 days.
• If 7 days have passed since your purchase, we can’t offer you a full refund or exchange.
• To be eligible for a return, your item must be unused and in the same condition that you received it, and It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you have attended all of the above, and you still have not received your refund yet, please contact us at orders@rollaway.co.za.

Only regular priced items may be refunded. Sale items cannot be refunded.

We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at orders@rollaway.co.za and send your item to: Unit C1 Wadeville Business Park, cnr Steenbras and Shad Road, Wadeville.

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To return your product, you must mail your product to: {physical address}.
You will be responsible for paying such applicable shipping costs for returning your item. Shipping costs are non- refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact us at orders@rollaway.co.za for questions related to refunds and returns, or call us on +27 (11) 827 7830.